Buy 2 or more full price products to get up to 20% off.
Buy 2 or more full price products to get up to 20% off.

 

We have a 100% belief that our products will deliver results. We are therefore happy to offer a 30-DAY money back GUARANTEE

 

Can I return something I've purchased?

We are happy to offer a store credit, exchange, or refund on an item you've purchased from us - simply contact us within 30 days of your order date.

Please note, if you are returning multiple items from different orders, these items must be sent back separately in order for our Returns Team to accurately process your return.

 

Change of Mind

If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.

 

Allergy Return

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.

Allergy returns must be less than 20% used upon arrival back with us.

 

Incorrect Item/Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don't dispose of the item until we've had a chance to chat with you!

 

Here's how it works

  1. Get in touch

To request a return, please email us to let us know what you would like to do.

  1. We'll get back to you

We will contact you via email with instructions on how to create your return shipping label to get your item back to us.

  1. Pack & Send

Pack up your item carefully, so it reaches us safely. You can re-use your packaging, or a similar sized box if you no longer have it

Following the instructions emailed to you, print your return shipping label, and tape it to the front of the box.

  1. Then what happens?

Returns usually arrive to us within 7 to 10 business days. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us.

We'll be in touch as soon as your return is complete.

 

If my Change of Mind return isn't received in re-saleable condition, what happens?

If we receive your return and it isn't in the condition outlined in our returns policy, the item will be sent back to your original shipping address - we’ll contact you straight away to let you know.

 

How long will it take for someone to get in touch with me about the returns form I just filled out?

We'll get back to you as soon as possible, which is 1 - 2 business days

 

I've purchased an electrical item that is still under warranty - what happens now?

Please contact us within the warranty period, and we will be happy to assist. Please note that some electrical warranties are processed through the Distributor directly, and you may be asked to return the product directly to the supplier.

 

Any other questions?

Please contact our us at support@luxhair.com.au
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